Customer Participation Refers to the Actions and Resources Supplied by Customers

question 16

True/False

Customer participation refers to the actions and resources supplied by customers during the service production and/or delivery process, including all but emotional inputs.

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Definitions:

Synapse

The tiny space between the nerve ending of one neuron and the dendrite of another.

Nerve Ending

The region at the end of a neuron from which an impulse is sent to a neighboring neuron.

Dendrite

An extension located at one end of a neuron that receives impulses from other neurons.

Superego

In psychoanalytic theory, the part of a person's mind that acts as a self-critical conscience, reflecting social standards learned from parents and teachers.