Which of the Following Is NOT One of the Six

question 9

Multiple Choice

Which of the following is NOT one of the six steps that can help smooth the path of customer change?

• A)Develop customer trust.
• B)Understand customers' habits and expectations
• C)Teach customers to use innovations while limiting trial.
• D)Pretest new procedures and equipment.
• E)Publicize the benefits.

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Definitions:

Nonindustrialized Cultures

Societies that have not undergone extensive industrialization and often maintain traditional ways of life.

Fluid Intelligence

The ability to think abstractly, reason, identify patterns, and solve problems with new information.

Crystallized Intelligence

Cognitive skills and specific knowledge acquired over a lifetime; it is heavily dependent on education and tends to remain stable over time.

Deductive Reasoning

A logical process in which a conclusion is based on the concordance of multiple premises that are generally assumed to be true.