When a Rental Car Customer Is Not Interested in Filling

question 38

Short Answer

When a rental car customer is not interested in filling out paperwork or processing payment and check of the rental car, this is an example of which service process redesign?

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Definitions:

Increased B State

This term appears to be fabricated or too specific without a widely recognized definition in scientific literature, so I'll say NO.

Aversive A State

Likely refers to an aversive state, a condition or situation that an organism seeks to avoid due to it being unpleasant or painful.

Aversive B State

A theoretical state arising from a negative stimulus, driving an organism to action to avoid discomfort or unpleasant outcomes; not a widely used or recognized term in psychology, so context-specific definition might vary.

A State

A temporary condition or phase that an individual or system experiences, which can influence thoughts, feelings, and behaviors.