The Convenience of Service Factory Locations and Operational Schedules Assumes

question 27

True/False

The convenience of service factory locations and operational schedules assumes little importance when a customer has to be physically present throughout the service delivery or even just to initiate and terminate the transaction.

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Definitions:

Social Astuteness

The ability to understand and effectively navigate social interactions and environments.

Apparent Sincerity

The quality of appearing genuine, honest, and truthful in one's actions or expressions.

Political Skills

The ability to effectively understand others at work and to use such knowledge to influence others to act in ways that enhance one’s personal and/or organizational objectives.

Comprehending Others

The ability to understand the perspectives, emotions, and motivations of other people.