The Order-Taking Process Should Be ____________, ____________, and ____________ So

question 31

Multiple Choice

The order-taking process should be ____________, ____________, and ____________ so that customers do not waste time and endure unnecessary mental physical effort.

• A)short; curt; abrupt
• B)simple; slow; effortful
• C)short; sweet; ineffective
• D)powerful; simple; abrupt
• E)polite; fast; accurate

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Definitions:

Proxemics

The study of how people use and perceive the physical space around them, including personal distance and territory.

Kinesics

The study of communication through body movements, gestures, and facial expressions rather than through verbal language.

Decentralized Decision Making

A process in which decision-making authority is distributed throughout an organization rather than being centralized in a single point of authority.

Upward Communication

The process of information flow from the lower levels of a hierarchy to the higher levels within an organization.