Customers Being Turned Away or Having to Wait Is an Implication

question 8

Multiple Choice

Customers being turned away or having to wait is an implication of which aspect of services?

• A)People may be a part of the service experience.
• B)Intangible elements usually dominate value creation.
• C)Services are often difficult to visualize and understand.
• D)Customers may be involved in co-production.
• E)Most services cannot be inventoried.

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Definitions:

Tax Rate

The proportion of tax that an individual or business must pay on their earnings.

ROE

Return on Equity; a measure of the profitability of a business in relation to the equity, calculated as net income divided by shareholder equity.

Assets

Resources owned by a company that have economic value and can be converted into cash, including but not limited to property, plant, equipment, and intellectual property.

D/A

Debt-to-Assets ratio, a financial metric indicating the proportion of a company's assets that are financed by debt.