Customers Being Turned Away or Having to Wait Is an Implication

question 8

Multiple Choice

Customers being turned away or having to wait is an implication of which aspect of services?

• A)People may be a part of the service experience.
• B)Intangible elements usually dominate value creation.
• C)Services are often difficult to visualize and understand.
• D)Customers may be involved in co-production.
• E)Most services cannot be inventoried.

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Definitions:

Better

An improved or superior condition, quality, or performance compared to a previous state.

High

A state of being under the influence of drugs or substances, which alters mood, perception, or consciousness.

Medium

A substance or material that carries or conducts something, such as waves or messages.

Automatic Processing

Mental operations that occur without conscious awareness or effort, allowing us to perform routine tasks quickly and efficiently.