What Are the Three Management Functions That Are Central to Meeting

question 29

Multiple Choice

What are the three management functions that are central to meeting the needs of service customers?

• A)Marketing, operations, and finance.
• B)Marketing, operations, and human resources.
• C)Marketing, finance, and accounting.
• D)Marketing, finance, and operations.
• E)Finance, accounting, and human resources.

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Definitions:

Cortex

The outermost layer of the brain, involved in higher-level functions such as consciousness, thought, emotion, reasoning, language, and memory.

Two-Factor Theory

A psychological theory, proposed by Herzberg, which suggests that there are two sets of factors that influence job satisfaction: hygiene factors and motivators.

James-Lange Theory

An idea indicating that feelings arise from bodily reactions triggered by situations.

Parasympathetic Arousal

The part of the autonomic nervous system responsible for relaxation and slowing down the body after stress or danger has passed.