The Term ___________ Describes That Part of the Service Organization's

question 9

Multiple Choice

The term ___________ describes that part of the service organization's physical environment that is visible to and experienced by the customers.

• A)Moments of Truth
• B)High/Low contact service
• C)Servuction System
• D)Theater Metaphor
• E)Zone of Tolerance

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Definitions:

Prejudice

A preconceived opinion or judgment, usually negative, towards someone or something without adequate knowledge or reason.

Person Perception

The process by which individuals form impressions of others based on available information and cues.

Positive Feelings

Emotions and sentiments that induce pleasurable experiences or perceptions, often associated with happiness, contentment, and love.

Beliefs

Convictions or acceptance that something exists or is true, especially without proof.