The Service Delivery System Is Composed of

question 13

Multiple Choice

The service delivery system is composed of

• A)Inanimate environment
• B)Contact personnel
• C)Other customers
• D)Front stage
• E)All of the above

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Definitions:

Perceptually Prominent

Refers to objects or individuals that stand out in a perceptual field, making them more likely to attract attention and influence observations and behaviors.

Anthropology

The scientific study of humans, human behavior, and societies in the past and present, including cultural, social, and physical development.

Fundamental Attribution Error

The tendency to attribute others' behaviors to their character or personality, while overlooking situational factors.

Group Pressure

The influence exerted by a group on individual members to conform to the group's norms, attitudes, and behaviors.