_______________ Confirmation Is When the Service Provided Was Better Than

question 27

Multiple Choice

_______________ confirmation is when the service provided was better than expected.

• A)Negative
• B)Neutral
• C)Positive
• D)Potential
• E)Unexpected

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Definitions:

Resource Mobilization

Resource mobilization refers to the process by which social movements crystallize due to the increasing organizational, material, and other resources of movement members.

Governments

Organizational entities responsible for overseeing the functioning and governance of a nation, state, or community.

Nonroutine Action

Actions that are not typical or customary, often requiring unique or creative approaches to solve problems or address situations.

Values and Norms

Sets of shared beliefs and guidelines in a society that dictate what is considered acceptable and unacceptable behavior.