The Expectation Gap Is Caused by

question 59

Multiple Choice

The expectation gap is caused by

• A) realistic auditor expectations.
• B) unrealistic user expectations.
• C) realistic user expectations.
• D) unrealistic auditor expectations.

---

Definitions:

Positive Reinforcement

Increasing a desired behavior by rewarding it with a positive stimulus.

Organizational Behaviour Modification

A form of applied behavior analysis which applies psychological principles to the workplace to improve individual and group performance.

Behaviour Modelling Training

A training method that involves observing, learning, and replicating a behavior performed by a model.

Self-efficacy Beliefs

The conviction that one can successfully execute the behaviors required to produce a certain outcome.