Amanda's Silver Company produces a unique item with the following information:
Required: Calculate the following based on the above information:
Definitions:
Services
Intangible products provided to consumers, such as repairs, entertainment, or consultation, which do not result in ownership of anything physical.
Customer Experience Management
The method of creating and responding to interactions with customers in a way that fulfills or surpasses their expectations, aiming to boost satisfaction, loyalty, and support among them.
Internal Marketing
The promotion of a company’s objectives, products, and services to its employees, aiming to align customer and employee satisfaction.
Services Marketing
Marketing practices tailored to promote and sell intangible services, as opposed to tangible products.
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