Which of the Following Statements About the Balanced Scorecard Approach

question 22

Multiple Choice

Which of the following statements about the balanced scorecard approach is true?

• A) It helps management focus on only nonfinancial measures of performance.
• B) It helps management focus on critical success factors which may be financial and nonfinancial in nature.
• C) It helps management ignore short-term operating performance in favor of long-term operating performance.
• D) It helps management focus on only financial measures of performance.

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Definitions:

Fixed-interval

A type of schedule in operant conditioning where rewards or punishments (reinforcements) are presented at fixed time periods, provided that the appropriate response is made.

Variable-interval

A schedule of reinforcement where a response is rewarded after an unpredictable amount of time has passed, in behavioral psychology.

Classical Conditioning

A learning process that occurs when two stimuli are repeatedly paired; a response that is at first elicited only by the second stimulus is eventually elicited by the first stimulus alone.

Conditioned Stimulus

A previously neutral stimulus that, after becoming associated with the unconditioned stimulus, eventually triggers a conditioned response.