Which of the Following Questions Would the Customer Perspective of the Balanced

question 155

Multiple Choice

Which of the following questions would the customer perspective of the balanced scorecard attempt to answer?

• A) How does the company continue to improve and learn?
• B) How do customers view the company?
• C) Which business processes must the company excel in?
• D) How does the company create value for its stakeholders?

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Definitions:

Absorption Costing

An accounting methodology that includes all manufacturing costs (direct materials, direct labor, and both variable and fixed manufacturing overhead) in the cost of a product.

Required Rate of Return

The minimum expected return on an investment necessary for it to be considered a worthwhile endeavor.

Economic Value

The value of an asset derived from its ability to generate income, benefits, or utility for its owner.

Reference Value

A baseline number or set of numbers used for comparison purposes in analysis.