Determining Customer Loyalty Would Be a Measure of Performance Under

question 111

Multiple Choice

Determining customer loyalty would be a measure of performance under which perspective of the balanced scorecard?

• A) Internal business
• B) Customer
• C) Financial
• D) Learning and growth

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Definitions:

EBITDA

Earnings Before Interest, Taxes, Depreciation, and Amortization, a measure of a company's overall financial performance.

Net Working Capital Turnover

A ratio that measures how effectively a company is using its net working capital to generate sales.

Current Assets

Assets that are expected to be converted into cash, sold, or consumed within one year or within the business's operating cycle if longer.

Capital Intensity Ratio

A financial metric that measures the amount of capital needed per dollar of revenue generated, indicating the intensity of the capital used in the business operations.