Which of the Following Statements Regarding "Quality" Is False

question 106

Multiple Choice

Which of the following statements regarding "quality" is false?

• A) Quality is often defined as meeting or exceeding customers' expectations.
• B) Quality requires that a product be reliable and durable and that these features be provided at a competitive price.
• C) Studies have found that companies that spend less on quality costs have higher operating income than those companies who spend more on quality costs.
• D) Improving quality often falls under the customer perspective of the balanced scorecard.

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Definitions:

Balance

The ability to maintain a stable and controlled body position while stationary or moving.

Motor Activity

Bodily movements produced by skeletal muscles that result in energy expenditure; essential for various physical actions.

Competent Development

The process of acquiring the skills, knowledge, and attributes necessary to perform effectively in a particular developmental stage or domain.

Safety

The condition of being protected from or unlikely to cause danger, risk, or injury.