If a Company Consistently Produces and Sells Defective Products, Which

question 10

Multiple Choice

If a company consistently produces and sells defective products, which type of quality cost is likely to be the most costly in the long-run?

• A) Appraisal (detection) costs
• B) External failure costs
• C) Internal failure costs
• D) Prevention costs

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Definitions:

Negative Reinforcement

A behavior modification technique that involves the removal of an unpleasant stimulus to increase the likelihood of a desired response.

Learned Helplessness

A condition in which a person suffers from a sense of powerlessness, arising from a traumatic event or persistent failure to succeed. It is thought to be one of the underlying causes of depression.

Biofeedback

A technique that teaches individuals to control bodily processes that are normally involuntary, such as heart rate, through the use of electronic or other instruments.

Behavioral Changes

Modifications or adjustments in the actions or reactions of an individual, often as a result of interventions, experiences, or learning.