Which of the Following Statements Regarding "Quality" Is True

question 138

Multiple Choice

Which of the following statements regarding "quality" is true?

• A) Over the past 20 years or so, the demand by customers for quality products and services at an affordable price has drastically changed the way companies do business.
• B) Improving quality increases sales through higher customer satisfaction and demand, reduces costs, and increases the long-term profitability of companies.
• C) Companies have focused on improving the quality of the products or the services they sell through a variety of initiatives, such as total quality management (TQM), market-driven quality, and strategic quality management.
• D) All of these are true.

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Definitions:

Emissions

The release of pollutants into the air, water, or soil, often cited in discussions about environmental impact and climate change.

Sustainability

The practice of conducting business in a way that is environmentally responsible and resource-efficient, aiming to reduce the environmental impact and ensure long-term ecological balance.

Supply Chain Surplus

The difference between the value generated by the final product and the costs incurred in making the product available in the market, indicating overall supply chain efficiency.

Emissions Tax

A tax imposed on companies based on the amount of pollution their operations emit, aimed at encouraging environmentally friendly practices.