Which Types of Quality Costs Are Incurred in the Course

question 119

Multiple Choice

Which types of quality costs are incurred in the course of inspecting, identifying, and isolating defective products and services before they reach the customer?

• A) Appraisal (detection) costs
• B) Prevention costs
• C) External failure costs
• D) Internal failure costs

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Definitions:

Consumer Lease

A contractual agreement where a lessee (consumer) agrees to rent personal property for personal, family, or household purposes for a fixed period or indefinitely.

Article 2A

A set of laws within the Uniform Commercial Code that governs leasing of goods.

Confirmation Letter

A confirmation letter is a written document that acknowledges the details or arrangements of a prior discussion or agreement.

Counteroffer

A response to an offer in negotiations that modifies the terms of the original offer.