____ Addresses Long-Term Questions of How a Company Distinguishes Itself

question 12

Multiple Choice

____ addresses long-term questions of how a company distinguishes itself from its competitors.

• A) Operational planning
• B) Strategic planning
• C) Internal planning
• D) Financial planning

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Definitions:

Business Processes

Business Processes refer to a series of tasks or activities conducted by individuals or equipment that produce a specific service or product for a particular set of customers.

Customer Churn

The measure of how many customers stop using or subscribing to a service over a certain time period, often used to gauge a business's performance.

Customer Interactions

Any form of communication or engagement between a company and its customers, encompassing a wide range of activities from sales to customer service.

On-Premise CRM

Customer Relationship Management software that is installed and runs on the premises of the organization using it, rather than being hosted on cloud servers.