The Tendency to Rely on Habits and Procedures That Worked

question 19

Multiple Choice

The tendency to rely on habits and procedures that worked to solve a problem in the past is called

• A)functional fixedness.
• B)stereotype threat.
• C)problem representation.
• D)mental set.

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Definitions:

True Level

A measurement or assessment of the absolute certainty or accuracy of something.

Direct Question

A question posed that expects a straightforward answer, often without requiring elaboration or explanation.

Job Satisfaction

The level of contentment employees feel regarding their roles, which is influenced by factors such as work conditions, compensation, and the nature of the work itself.

Customer Satisfaction

The measure of how products or services provided by a company meet or surpass a customer's expectations.