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Briefly Describe the SMT Model

question 43

Essay

Briefly describe the SMT model.


Definitions:

Crisis Management Team

is a group of individuals designated to plan for, respond to, and lead recovery from emergencies and critical situations.

Dow Chemical Canada

A subsidiary of The Dow Chemical Company, operating in Canada and focused on the manufacture and supply of chemical products.

Strategic Plan

An organized procedure for forecasting a preferred future, and turning this forecast into wide-ranging goals or objectives, followed by a plan of action to accomplish them.

Service-Quality Dimension

Aspects that customers use to evaluate the performance and quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.

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