At a DUI Checkpoint, Some Cars Are Stopped at Random

question 87

Multiple Choice

At a DUI checkpoint, some cars are stopped at random, but many others are not stopped. Using the terminology of psychological research, the cars that are stopped may be considered a ______ of all of the cars that pass by the checkpoint.

• A) sample
• B) subset
• C) cohort
• D) population

---

Definitions:

Service With a Smile

A customer service philosophy that emphasizes the importance of greeting and serving customers with a friendly demeanor.

Stressful Part

Refers to an aspect or component of a situation, job, or process that causes significant stress or anxiety.

Service Quality Dimensions

Refers to the various factors that customers consider when evaluating the quality of a service, typically including tangibles, reliability, responsiveness, assurance, and empathy.

Service Failure

Occurs when a service does not meet the customer's expectations, often leading to dissatisfaction.