A Quality Assurance Manager Is Interested in Determining the Likelihood

question 31

Multiple Choice

A quality assurance manager is interested in determining the likelihood that more than 20 calls come in to a particular customer service centre per hour. What method would be most appropriate for assigning this probability?

• A) Personal
• B) Judgmental
• C) Subjective
• D) Relative Frequency (Empirical)
• E) Classical (Theoretical)

---

Definitions:

Popular

Well-liked or widely admired by many people, often used to describe trends, individuals, or concepts that have gained a lot of public approval.

Systematic Attacks

Coordinated and planned actions intended to cause damage or disorder to a system or community.

Unable

The state of being not capable of performing a task or achieving a goal.

Withdrawn-Rejected

A social categorization used to describe individuals, typically children, who are socially withdrawn and are actively rejected by their peers.