The Manager of a Computer Help Desk Operation in Moncton

question 6

Multiple Choice

The manager of a computer help desk operation in Moncton has collected enough data to conclude that the time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. Based on this, what is the probability that a call will last longer than 13 minutes?

• A) 0.0125
• B) 0.4875
• C) 0.5125
• D) 0.9875
• E) .0224

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Definitions:

Organizational Politics

The use of power, influence, and social networking within an organization to achieve changes that benefit the individual or the organization.

Performance Evaluations

A systematic process by which an employee's job performance is assessed, typically annually, to determine the effectiveness and guide decisions on promotions, rewards, and development needs.

Administrative Purposes

Activities or tasks carried out to manage the operations of an organization, including record keeping, planning, and organizing.

Personnel Decisions

Actions relating to the management and direction of employees within an organization, including hiring, promotion, and termination.