The Manager of a Computer Help Desk Operation in Moncton

question 6

Multiple Choice

The manager of a computer help desk operation in Moncton has collected enough data to conclude that the time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. Based on this, what is the probability that a call will last longer than 13 minutes?

• A) 0.0125
• B) 0.4875
• C) 0.5125
• D) 0.9875
• E) .0224

---

Definitions:

Apgar Scale

A quick assessment performed on a newborn at 1 and 5 minutes after birth, measuring five vital criteria to evaluate the baby's physical condition.

Body Temperature

The measure of the warmth or coldness of the human body, which is maintained within a narrow range essential for normal bodily functioning.

Reflex Irritability

An involuntary reaction or response to stimuli, indicative of the nervous system's functional status.

X-rayed

Involves exposing something to X-rays, which are a form of electromagnetic radiation, often used in medical imaging to view inside the body without invasive surgery.