The Manager of a Computer Help Desk Operation in Moncton

question 3

Multiple Choice

The manager of a computer help desk operation in Moncton has collected enough data to conclude that the time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. The manager wants to set the time limit that only 8% of all calls will exceed this limit. The time limit should be

• A) about 11.23 minutes.
• B) about 5.25 minutes.
• C) about 14.58 minutes.
• D) about 10.35 minutes.
• E) about 20.29 minutes.

Understand the components and aspects of the sense of touch and differentiate between somatosensory and motor cortex functions.

Distinguish between bottom-up and top-down processing in perception.

Identify and explain the use of monocular and binocular cues in depicting depth.

Describe perceptual grouping principles according to Gestalt psychology including similarity, continuity, closure, and proximity.

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Definitions:

Intrusive Thoughts

Unwanted and often distressing ideas, images, or impulses that randomly enter an individual's mind, causing discomfort or anxiety.

Obsessions

Persistent, intrusive thoughts, urges, or images that cause significant anxiety or distress.

Real Problems

Authentic or genuine issues or challenges that necessitate solutions or interventions.

Exposure and Response Prevention

A treatment for obsessive-compulsive disorder that exposes a client to anxiety-arousing thoughts or situations and then prevents the client from performing his or her compulsive acts. Also called exposure and ritual prevention.