The Manager of a Computer Help Desk Operation in Moncton

question 3

Multiple Choice

The manager of a computer help desk operation in Moncton has collected enough data to conclude that the time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. The manager wants to set the time limit that only 8% of all calls will exceed this limit. The time limit should be

• A) about 11.23 minutes.
• B) about 5.25 minutes.
• C) about 14.58 minutes.
• D) about 10.35 minutes.
• E) about 20.29 minutes.

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Definitions:

Somatic Nervous System

Composed of nerve fibers that send impulses from the central nervous system to skeletal muscle.

Peripheral Nervous System

The part of the nervous system that consists of the nerves and ganglia outside of the brain and spinal cord, responsible for connecting the CNS to limbs and organs.

Sensory Division

A part of the nervous system responsible for processing sensory information received from the environment.

Problem-solving

The process of finding solutions to difficult or complex issues, typically involving critical thinking and creativity.