The Manager of a Computer Help Desk Operation in Moncton

question 3

Multiple Choice

The manager of a computer help desk operation in Moncton has collected enough data to conclude that the time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. The manager wants to set the time limit that only 8% of all calls will exceed this limit. The time limit should be

• A) about 11.23 minutes.
• B) about 5.25 minutes.
• C) about 14.58 minutes.
• D) about 10.35 minutes.
• E) about 20.29 minutes.

---

Definitions:

ACP

In financial contexts, ACP often stands for "Average Collection Period," representing the average number of days it takes for a company to receive payments from its customers.

Receivables Balance

The cumulative sum of money that customers owe to a business for products supplied or services rendered but not yet compensated for.

Credit Sales

Transactions where goods or services are sold and payment is deferred to a later date, contributing to a company's accounts receivable.

COGS

Cost of Goods Sold; the direct costs associated with the production of goods sold by a company, including materials and labor.