The Manager of a Computer Help Desk Operation in Moncton

question 3

Multiple Choice

The manager of a computer help desk operation in Moncton has collected enough data to conclude that the time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. The manager wants to set the time limit that only 8% of all calls will exceed this limit. The time limit should be

• A) about 11.23 minutes.
• B) about 5.25 minutes.
• C) about 14.58 minutes.
• D) about 10.35 minutes.
• E) about 20.29 minutes.

---

Definitions:

Before Meals

This term is commonly used in medical prescriptions and dietary advice to signify that a medication or action should be taken prior to eating.

Abbreviation

A shortened form of a word or phrase, used to simplify written and spoken communication.

Off-Label Use

The prescription of pharmaceuticals for an unapproved indication or in an unapproved age group, dosage, or route of administration.

Controlled Clinical Trials

Rigorous experiments that compare the effects of a specific treatment or intervention to a control group, in order to evaluate its effectiveness and safety.