The Manager of a Computer Help Desk Operation in Moncton

question 19

Multiple Choice

The manager of a computer help desk operation in Moncton has collected enough data to conclude that the time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. What is the probability that three randomly monitored calls will each be completed in 4 minutes or less?

• A) about 0.00001
• B) about 0.4756
• C) about 0.0244
• D) about 0.0732
• E) about 0.1076

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Definitions:

Androgynous Traits

Characteristics or behaviors that are not distinctly male or female but rather a blend or mix of both genders' qualities.

Leader Emergence

The natural occurrence of someone becoming the leader of a leaderless group.

Creating Vision

The act of envisioning and articulating a clear, compelling future state that an organization or individual aspires to achieve.

Influencing Others

The ability to affect the character, development, or behavior of someone or something through direct or indirect actions.