The Majority of Dissatisfied Customers

question 16

Multiple Choice

The majority of dissatisfied customers:

• A) do not complain to the service provider.
• B) tell numerous others about the problem.
• C) can be kept as customers if the problem is resolved.
• D) all of the above.
• E) none of the above.

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Definitions:

Emotional Support

Assistance provided through empathy, concern, encouragement, and affirmation to help individuals cope with stress, problems, or situations.

Achievement-Oriented

A focus on setting and accomplishing challenging goals to achieve success.

Career Stage

The phase within a person's professional life that indicates their level of experience, responsibility, and ideally progression towards their career goals.

Increasing Competence

Refers to the process of acquiring skills and knowledge to improve performance and effectiveness in a specific domain or task.