A Researcher Is Asking Managers and Line Workers Questions Such

question 10

Multiple Choice

A researcher is asking managers and line workers questions such as what type of problems they experience, where they are most likely to experience them, who is responsible for them, and how the problems get resolved. Asking these what, where, who, when, why, and how questions to get a better understanding of his client's business decision-making situation is an example of using _____.

• A) peeling techniques
• B) iceberg technique
• C) 80/20 techniques
• D) interrogative techniques

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Definitions:

Unit-level Activity

Activities that are performed each time a unit is produced, directly associated with the production of units.

Manufacturing Overhead Costs

Expenses related to the production process that are not directly tied to the product, such as rent, utilities, and salaries of managers.

Activity-based Costing

A costing method that identifies activities in an organization and assigns the cost of each activity to all products and services according to the actual consumption by each.

Production Order

A document issued to the manufacturing shop floor to produce a specific quantity of material within a certain timeframe.