An Employee Who Pretends to Be a Customer in Order

question 52

Multiple Choice

An employee who pretends to be a customer in order to observe the sales behavior of a clerk at a cosmetics counter in a department store is called a(n) :

• A)secondary data researcher
• B)mystery shopper
• C)pilot researcher
• D)undercover researcher

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Definitions:

ADR Systems

Alternative Dispute Resolution systems, which include various methods such as arbitration and mediation to resolve disputes outside of the judicial process.

Symmetric Prescriptive Advice

Recommendations that apply equally to all parties involved in a situation or conflict, advocating for similar actions or behaviors.

Bazerman

Max H. Bazerman is a professor known for his work in the field of negotiation, decision making, and ethics.

Arbitration

A method of dispute resolution where an impartial third party makes a decision that is binding on all involved parties.