Which Part of the Decision Support System Addresses Exchanges Between

question 3

Multiple Choice

Which part of the decision support system addresses exchanges between the firm and its customers?

• A)customer relationship management (CRM)system
• B)data warehouse
• C)global information system (GIS)
• D)intellectual capital system

---

Definitions:

Contingency Blocking

A phenomenon in classical conditioning where a previously learned association prevents the learning of a new association.

Latent Learning

A learning process that occurs without any immediate expression of the learned behavior or association until a suitable motivation is provided.

Latent Learning

occurs without immediate reinforcement and is not immediately demonstrated through performance, becoming apparent only when there is motivation to demonstrate it.

Learning/Performance Distinction

The concept that learning and performance are different phenomena; learning refers to the acquisition of knowledge or skills, while performance is the demonstration of what has been learned.