When an Airline Passenger (Who Is Really an Employee of the Airline)complains

question 12

Multiple Choice

When an airline passenger (who is really an employee of the airline) complains loudly about his not being served a vegetarian meal so that he can note the behavior of the flight attendant in this type of situation,this is an example of what type of observation?

• A)content analysis
• B)indirect
• C)contrived
• D)response latency

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