A Technician Is Called into an Office That Reports That

question 68

Multiple Choice

A technician is called into an office that reports that the inkjet printer does not print. Upon arrival the technician sees that there is a paper jam. Upon removing the paper, the technician prints a test page. Nothing outputs. What is the most likely thing that the technician should do next?

• A) Replace the paper.
• B) Resend the test page.
• C) Clear the print queue.
• D) Replace the ink cartridge.

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Definitions:

Overheard Communications

Conversations or transmissions that are intercepted or accidentally heard by someone who was not the intended recipient.

Foot-in-the-door Technique

A persuasion strategy by which agreeing to a small request increases the likelihood of agreeing to a second, larger request.

Pique Technique

A persuasion technique that aims to capture one's attention by making an unusual request or statement.

Need for Cognition

The motivation to engage and enjoy thinking deeply about information and problems.