You Are on a Service Call to Fix a Customerʹs

question 124

Multiple Choice

You are on a service call to fix a customerʹs printer when he asks you to help with a network firewall issue. This is not part of your normal responsibilities. What should you do?

• A) Call your supervisor to find the best company resource to recommend to the customer.
• B) Try to solve the issue to the best of your ability.
• C) Report the user to his supervisor.
• D) Empathetically tell the customer you cannot and report the request to your supervisor.

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Definitions:

Representation

A symbolic portrayal or depiction of something.

Theory Of The Self

explores how individuals perceive and understand their own identity, including aspects like self-concept, self-esteem, and the interaction between the self and society.

Representation Of Self

How an individual thinks about, perceives, and views their own self, including aspects of their identity and personality.

Self-esteem

The perception and evaluation of one's own worth and abilities.