A Customer Comes into the Computer Store Where You Are

question 118

Multiple Choice

A customer comes into the computer store where you are working looking for a cable with which you are unfamiliar. The best course of action is for you to ____.

• A) Tell the customer you do not know what that is.
• B) Ask the customer to explain to you the purpose of the cable.
• C) Tell the customer there is no such cable.
• D) Refer the customer to the service desk.
• E) Ask your supervisor for assistance.

---

Definitions:

Profound Knowledge

Deep, comprehensive understanding of a subject or field, often resulting from years of study and experience.

Check Sheet

A structured, prepared form for collecting and analyzing data; a simple data recording tool used for quality control purposes.

Quality Problems

Issues related to the inferior performance, defects, or non-conformity of a product or service.

Frequency

The rate at which something occurs or is repeated over a particular period of time or in a given sample.