Which Technique Is NOT Recommended When Explaining a Repair Procedure

question 17

Multiple Choice

Which technique is NOT recommended when explaining a repair procedure you are about to perform to a computer?

• A) Limit the amount of technical information given to the customer to what they need to know.
• B) Draw a diagram to explain the problem.
• C) Use accepted industry terms to explain the problem and solution.
• D) Stay focused on explaining the issue at hand.
• E) Use an analogy to explain the process.

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Definitions:

Expected Rate of Return

The probable returns on an investment averaged over a period, accounting for the varying risks and rewards.

CSCO

The stock ticker symbol for Cisco Systems, Inc., a multinational technology conglomerate.

Risk-Free Rate

The theoretical rate of return of an investment with zero risk of financial loss, often represented by the yield on short-term government securities.

Expected Rate of Return

The anticipated return on an investment, calculated as the average of probable returns weighted by their likelihood.