A Customer Comes into the Computer Store Where You Are

question 118

Multiple Choice

A customer comes into the computer store where you are working looking for a cable with which you are unfamiliar. The best course of action is for you to ____.

• A) Tell the customer you do not know what that is.
• B) Ask the customer to explain to you the purpose of the cable.
• C) Tell the customer there is no such cable.
• D) Refer the customer to the service desk.
• E) Ask your supervisor for assistance.

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Definitions:

Skill-Sets

A combination of abilities, techniques, and knowledge that an individual possesses to perform a specific task or job.

High Failure Rate

A situation where a significant proportion of attempts or processes result in unsuccessful outcomes, often used in the context of products, projects, or business ventures.

Fine-tune Organization

The process of making small adjustments to an organization's operations, structure, or strategy to improve efficiency and effectiveness.

Fraud, Deception

Intentional acts of dishonesty carried out to gain unfair or unlawful advantage.