Why Is It Easier to Deal with a Customer in Person

question 164

Multiple Choice

Why is it easier to deal with a customer in person than on the phone?

• A) You can make an easier judgment about their computer problem.
• B) You can see whether she is telling the truth.
• C) You can ensure the message has been received.
• D) You can use body language to convey your message.

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Definitions:

Masculinity

Refers to attributes, behaviors, and roles associated with boys and men, traditionally emphasizing traits like strength and assertiveness.

Outcomes of Influence Tactics

The effects or results achieved through the strategic use of behaviors and actions to sway or modify others' attitudes or behaviors.

Commitment

A pledge or promise to do something; the state of being dedicated to a cause, activity, or goal.

Compliance

Partial success of an influence attempt by a leader: The person makes a modest effort.