Ted, the Trusty Technician, Has a Work Order to Fix

question 57

Multiple Choice

Ted, the trusty technician, has a work order to fix a printer in the office of Joe Smith. Joe describes the problem by showing him a sheet of paper with hieroglyphic-like characters on it and says, ʺWhen I print, this is what I get.ʺ It would be appropriate for the technician to ask:

• A) Could you print another document for me so that I can see whether the problem will reoccur again while Iʹm here?
• B) Could you disconnect your printer so I can take it apart?
• C) Would you mind if I asked you to leave the office, so that I can take a closer look at the problem?
• D) What did you do to make the printer malfunction?

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Definitions:

Internal Attributions

The process of ascribing the cause of one's own or others' behaviors and outcomes to internal, personal factors rather than to external or situational factors.

Situational Causes

External factors or circumstances that are considered to influence an individual's behavior.

Proximity

Physical or psychological closeness between people, which can significantly influence social bonds and relationships.

Physical Attractiveness

The degree to which a person's physical features are considered aesthetically pleasing or beautiful.