A Technician Receives a Call from a Distraught User That

question 9

Multiple Choice

A technician receives a call from a distraught user that claims to have a bad hard disk drive in the computer. The first step the technician should take is to

• A) Have the user replace the hard drive.
• B) Have the user re-create the steps that led to the problem.
• C) Have the user bring in the computer.
• D) Quote an outrageous on-site service call fee.

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Definitions:

Religious Medal

A piece of metal, often shaped like a coin and inscribed with religious symbols or figures, worn as a form of devotion or protection.

Spiritual Wellness

A way of life that is rooted in spiritual values or beliefs and views life as purposeful and pleasurable.

Purposeful Lifestyle

Leading a life marked by intentional and meaningful actions that reflect one's values and goals.

Sacraments

Sacred religious rites recognized as means of divine grace, such as baptism and communion, in Christian theology.