You Want to Provide a List of Good Technical Support

question 43

Multiple Choice

You want to provide a list of good technical support suggestions for the new technician. Which of the following tips would you probably NOT put on your list?

• A) Donʹt say words like RAM and CPU to them.
• B) Donʹt ever ask the customer to re-create the problem or to repeat what they just told you.
• C) When a customer is explaining the problem, it is okay to interrupt him if you donʹt understand what he just said.
• D) Donʹt move the customerʹs things on her desk to get to the computer. Ask her to do it.

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Definitions:

Shielded Twisted Pair

A type of cabling that consists of pairs of wires twisted together with an overall shielding used for reducing electromagnetic interference.

Electrical Noise Interference

Electrical noise interference refers to unwanted disturbances in an electrical signal or power supply, often caused by electromagnetic radiation from other electronic devices.

Federal Reserve

The central banking system of the United States, which regulates the nation's monetary policy and financial institutions.