What Do You Do If a Customer Is Unprofessional and Continues

question 61

Multiple Choice

What do you do if a customer is unprofessional and continues to swear at you?

• A) Excuse yourself and go somewhere else and call your supervisor.
• B) Apologize to him and tell them you are there to take care of his problem.
• C) Be assertive (not aggressive) and tell him you think he is being unprofessional.
• D) Give him at least 5 minutes to calm down before working on his problem.

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Definitions:

Diameter

The length of a straight line passing through the center of a circle to touch both ends of the perimeter.

Symbol

A symbol, gesture, or term that stands for, suggests, or is recognized as denoting a concept, entity, or association.

Removal Of Material

The process of eliminating excess or unwanted material from a workpiece to achieve a desired shape or finish.

Material Not Permitted

A specification in manufacturing or design that indicates certain materials cannot be used due to various constraints like strength, compatibility, or regulation.