In Which Troubleshooting Step Do You Complete a Help-Desk Ticket

question 23

Multiple Choice

In which troubleshooting step do you complete a help-desk ticket by typing the solution and closing the ticket?

• A) Identify the problem.
• B) Establish a theory of probably cause (question the obvious).
• C) Test the theory to determine the cause.
• D) Establish a plan of action to resolve the problem and implement the solution.
• E) Verify full system functionality and, if applicable, implement preventive measures.
• F) Document findings, actions, and outcomes.