A User States That the Laser Printer Isn't Working

question 18

Multiple Choice

A user states that the laser printer isn't working. When the technician arrives, what is the FIRST thing the technician will do?

• A) Document findings, actions, and outcomes.
• B) Test the theory to determine the cause.
• C) Establish a theory of probably cause (question the obvious).
• D) Establish a plan of action to resolve the problem and implement the solution.
• E) Verify full system functionality and, if applicable, implement preventive measures.
• F) Identify the problem.

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Definitions:

Herd Immunity

A form of indirect protection from infectious disease that occurs when a significant percentage of a population has become immune to an infection, thereby providing a measure of protection for individuals who are not immune.

Adult Weight

The body weight or mass of an individual after reaching full physical maturity, contrasting with childhood or adolescent weights.

Marasmus

A form of severe malnutrition characterized by energy deficiency; it is a condition that can occur in infants and young children in developing countries.

Kwashiorkor

A form of malnutrition caused by protein deficiency in the diet, typically affecting young children in the developing world.