Jennifer the Jolly Technician Arrives on Site After a User

question 76

Multiple Choice

Jennifer the jolly technician arrives on site after a user complained of the computer system running slowly. Jennifer has ascertained that the computer has a virus. Which step would Jennifer take next?

• A) Document findings, actions, and outcomes.
• B) Test the theory to determine the cause.
• C) Establish a theory of probably cause (question the obvious).
• D) Establish a plan of action to resolve the problem and implement the solution.

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Definitions:

Sense Of Community

A feeling of belonging and mutual support within a group, where members share common values, beliefs, and interests.

Relationship Insecurity

The feeling of uncertainty or anxiety about one's worth, abilities, or durability within a relationship.

Communal Orientation

An attitude or approach that emphasizes the welfare and needs of the community as a whole over individual self-interest.

Good Moods

Emotional states characterized by feelings of happiness, satisfaction, or optimism.