Match the Troubleshooting Step with the Order in Which It

question 25

Short Answer

Match the troubleshooting step with the order in which it is performed.
_______ First
_______ Second
_______ Third
_______ Fourth
_______ Fifth
_______ Sixth
A) Test the theory to determine the cause.
B) Document findings, actions, and outcomes.
C) Establish a plan of action to resolve the problem and implement the solution.
D) Identify the problem.
E) Establish a theory of probably cause (question the obvious).
F) Verify full system functionality and, if applicable, implement preventive measures.

• A) Test the theory to determine the cause.
• B) Document findings, actions, and outcomes.
• C) Establish a plan of action to resolve the problem and implement the solution.
• D) Identify the problem.
• E) Establish a theory of probably cause (question the obvious).
• F) Verify full system functionality and, if applicable, implement preventive measures.

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Definitions:

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