A Technician Receives a Call from a Distraught User That

question 9

Multiple Choice

A technician receives a call from a distraught user that claims to have a bad hard disk drive in the computer. The first step the technician should take is to

• A) Have the user replace the hard drive.
• B) Have the user re-create the steps that led to the problem.
• C) Have the user bring in the computer.
• D) Quote an outrageous on-site service call fee.

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Definitions:

Low Reliability

A property of measurement indicating inconsistency or lack of uniformity in the results obtained.

Reliability Estimates

Measurements or calculations used to assess the consistency of results produced by a test, survey, or measurement tool over time.

Mental Ability

Refers to cognitive capabilities, including learning, reasoning, problem-solving, and decision-making.

Criterion-related Validity

The extent to which a test predicts or significantly correlates with a specific outcome or behavior.