What Do You Do If a Customer Is Unprofessional and Continues

question 61

Multiple Choice

What do you do if a customer is unprofessional and continues to swear at you?

• A) Excuse yourself and go somewhere else and call your supervisor.
• B) Apologize to him and tell them you are there to take care of his problem.
• C) Be assertive (not aggressive) and tell him you think he is being unprofessional.
• D) Give him at least 5 minutes to calm down before working on his problem.

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Definitions:

Equivalent Unit

A measure used in process costing that converts the work done on partial units of output into the amount of fully completed units.

Processing Department

A division within a manufacturing operation that is responsible for a specific set of tasks or processes aimed at transforming raw materials into finished products.

Materials

The raw substances or components used in the manufacturing process to create a finished product.

Equivalent Units

A concept in cost accounting used to allocate costs to units of production when a process involves partial completion of units at the end of an accounting period.