In Which Troubleshooting Step Do You Complete a Help-Desk Ticket

question 23

Multiple Choice

In which troubleshooting step do you complete a help-desk ticket by typing the solution and closing the ticket?

• A) Identify the problem.
• B) Establish a theory of probably cause (question the obvious).
• C) Test the theory to determine the cause.
• D) Establish a plan of action to resolve the problem and implement the solution.
• E) Verify full system functionality and, if applicable, implement preventive measures.
• F) Document findings, actions, and outcomes.

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Definitions:

C2C

Consumer-to-consumer, a business model where consumers trade products, services, or information with each other, typically via the internet.

E-commerce Safety

Procedures and methods designed to protect online shoppers and businesses from fraud, theft, and other online security threats.

Unsafe Site

A website that poses security risks to users, potentially containing malware, phishing schemes, or other harmful elements.

Closed Padlock

A symbol typically used to indicate that a network or website is secure.